Returns and Refund

Returns & Refund Policy (Business Customers Only)

1. Business Customers

This website supplies commercial kitchen and catering equipment exclusively to business customers purchasing in the course of trade, business, craft or profession.

By placing an order, you confirm that you are purchasing as a business and not as a consumer. Consumer legislation, including statutory cancellation (cooling-off) rights applicable to consumers, does not apply to purchases made through this website.

2. Returns Authorisation

No goods may be returned without our prior written authorisation.

If you wish to return goods, you must contact us to request a Return Merchandise Authorisation (RMA). Returns received without an approved RMA may be refused.

Approval of any return for non-faulty goods is at our sole discretion.

3. Returns of Non-Faulty Goods

Where we agree to accept the return of goods that are not faulty (including goods ordered in error or no longer required), the following conditions apply:

• The return request must be made within 14 days of delivery.
• Goods must be unused, uninstalled, complete and in their original packaging.
• Goods must be in a clean, resaleable condition.
• All accessories, manuals and supplied components must be included.
• We reserve the right to reject any return that does not meet these requirements.

4. Goods That Cannot Be Returned

Unless faulty or supplied incorrectly, the following items cannot be returned:

• Special-order products.
• Made-to-order or customised equipment.
• Bespoke items.
• Equipment that has been installed, used or modified.
• Goods that are no longer in a resaleable condition.

5. Restocking Charge

Approved returns of non-faulty goods are subject to a restocking charge equal to 30% of the original purchase price, which will be deducted from any refund.

6. Return Transport

Unless we have supplied incorrect or defective goods, the customer is responsible for:

• arranging the return transport;
• all return shipping costs;
• ensuring the goods are adequately packaged for transit; and
• all risk of loss or damage until the goods have been received by us.

We recommend using a tracked and insured carrier.

7. Inspection and Refunds

Returned goods will be inspected upon receipt.

If the return is approved, any refund will be processed using the original payment method within a reasonable period after inspection.

Refunds for non-faulty goods will be reduced by:

• the 30% restocking charge;
• any missing parts or accessories;
• any damage or deterioration beyond that necessary to inspect the goods; and
• any costs reasonably incurred in restoring the goods to a resaleable condition.

Original delivery charges are non-refundable unless the return results from our error.

8. Damaged, Defective or Incorrect Goods

Customers must inspect all goods immediately upon delivery.

Any transit damage, shortages, incorrect goods or apparent defects should be reported to us as soon as reasonably practicable and, where possible, within 48 hours of delivery, together with photographs and supporting information.

Where goods are confirmed to have been supplied damaged, defective or not in accordance with the contract, we will, at our option:

• repair the goods;
• replace the goods with equivalent goods; or
• provide an appropriate refund where repair or replacement is not reasonably possible.

No restocking fee or return carriage costs will apply where the return results from our error or from confirmed defective goods.

9. Warranty Claims

Manufacturer warranties remain subject to the relevant manufacturer’s warranty terms.

Where a warranty claim arises, we may require the goods to be inspected, tested or returned before determining the appropriate remedy.

10. Limitation

Nothing in this Returns & Refund Policy excludes or limits any liability that cannot lawfully be excluded under applicable Irish law.