Delivery Times

Orders will usually be processed within 24 hours. Regular delivery is between the hours of 8:30 and 17:00. Orders placed on a weekend will not be processed until the next working day. We endeavour to deliver all orders which are in stock within 3 to 5 working days however delivery of some items may take few weeks.

 

Delivery Obstacles 

All our delivery options are based on pavement level access to delivery premises. By this we mean no stairs and easy access from a main road etc. Delivery does not include unpacking or positioning or assembling items. We advise that you measure all doorways for the item prior to ordering, paying particular attention to the height and width of the door in comparison to the item you would like to order. We cannot accept responsibility if it will not fit. If items that you have ordered fail to fit through your doorway and it is decided to return the item to us then we reserve the right to charge a failed delivery charge of 30% of invoice cost unless they are special order products, Special order products cannot be returned on this basis. THE MAJORITY OF OUR DELIVERIES ARE MADE ON 18 TON VEHICLES (these are around 4m/13ft high and 11m/36ft long, approximately the size of a double-decker bus). If there are any delivery restrictions, please let us know. Failed deliveries may incur abortive delivery charges.

 

Damaged Items

It is essential that you check all items for damage upon delivery. In the unlikely event that your items are damaged or faulty upon delivery please raise this issue with the delivery driver. Claims made at a later stage will not be accepted.